Policies & Fees

Spa Experience
A visit to Kohler Waters Spa is your time for personal well-being. Please arrive 30 minutes prior to your first appointment to allow ample time for check-in, changing and relaxing in our serene environment. Spend time enjoying the amenities of the spa.

Age Requirement
All guests must be at least 16 years of age to use the Spa facilities; however, children under the age of 16 may use the pool between 3pm and 5pm when accompanied by an adult.

Appointments
Demand for spa treatments is high, especially on weekends and at other leisure times. We highly recommend appointments be made several weeks in advance. Hotel guests are encouraged to make spa appointments at the time accommodation is reserved to ensure desired service times.

Cancellations/Late Arrivals
If you need to cancel your appointment, please call at least 24 hours prior to the appointment time. Failure to do so will result in the full service rate charged to your account. If you are running late, the courtesy of a phone call is always appreciated. We will reschedule your appointment if possible. If we are not able to reschedule another appointment time, your services will begin as previously scheduled. Your arrival time will determine the length of your treatment time, which will end as scheduled so the next guest may begin promptly.

Use of Mobile Phones
Technology Etiquette
To maintain relaxation and quiet within the spa and in consideration of all guests, talking on cell phones or use of camera feature is prohibited.

Gratuity
For your convenience, a 10% gratuity will be added to treatment fees at check-in. No additional gratuities are expected or necessary.

Groups
We welcome groups. For a group of five or more desiring spa treatments and activities, please contact Resort Reservations on 01334 474371 (subject to availability).

Spa Membership Fees
Day guests are entitled to all membership benefits for one day with the purchase of two 50-minute treatments per guest.

Spa membership is complimentary to hotel residents enabling you to take advantage of all the luxurious facilities at the Kohler Waters Spa including the following:

  • 20-metre pool with cascading waterfall
  • Gym with cardio-theatre stations
  • Free weights and resistance equipment
  • Exercise studio
  • Crystal steam rooms
  • Thermal suite featuring hydrotherapy pool, light therapy sauna, Japanese salt steam room and plunge pool
  • Rooftop hot tub